Shipping policy

OFFICE HOUR
Monday to Saturday
10:00AM to 2:00 PM and 3:00PM to 6:00PM Customer care – 9082826596

•  We will assist you with your queries during our working hours, if we receive any calls during our non-working hours, we will revert back on next day or we would request you to call us again during our working hour.
•  Kindly do not message us to the WhatsApp number which we are using to send order confirmation and tracking number. That number is exclusively for marketing purposes. Messages to that number are not monitored. We would request you to message us only on Instagram @elite_clothings_hyd or write us at support@eliteclothings.in
• All orders will be dispatched within 12 hours to 3 working days of order placement.
• From dispatch it will take 1 – 7 days depending on your state. For Telangana (1–3 days) South India (3–6 days), North India (5–8 days), and special locations like Indian border (6 -15 days).

• If the customer wants express dispatch, kindly mention in your order notes as “URGENT” so that we dispatch it immediately (Dispatch will be done on Same day if the order is placed before 3 PM or next working day). Also call and inform our customer care during our working hours. If we receive calls during non-working hours we will revert back on next day if we have bandwidth, or call us during our working hour for immediate assistance.
•  If a customer wants express delivery, additional shipping charges are applicable. And this has to be informed prior to our customer care during our working hours. If the order is already dispatched, it cannot be converted to express shipping.
• Express shipping includes first priority, same day dispatch only if the order is placed before 3 PM, or it will be moved to next day morning dispatch.
• We will always keep you posted about your order confirmation and tracking number through email and WhatsApp.

• The shipment tracking details will be sent to your email & WhatsApp, along with your name and the details of the delivery partner.
• Tracking details would be updated roughly within 2 hours of dispatch.
• If any size or color is out of stock upon order confirmation, we will inform you within 1 – 5 working days and suggest you with similar colour/ similar print and then only dispatch your order. We will let you know if the item will be restockable or non-restockable so that you can choose accordingly.
• We usually ship our orders through
  Telangana              – ST Courier Services
  Kerala                    – Delhivery/DTDC/Indian Post
  Karnataka              – DTDC/Delhivery based on pincode serviceability
  Andra Pradesh       – DTDC/Delhivery based on pincode serviceability
  Tamil Nadu             – ST Courier Services
  North India             – Delhivery/DTDC/Indian Post.
• On any special request we can ship on any courier company of your choice. This request has to be written on your order note before order checkout.

• Shipping is a third party service. So, if there is any public holidays, natural calamities, strikes, your parcel may get delayed during these times.
• In case of any delay in delivery by the courier partner, the management is not liable, but we will definitely help you to track down your package.
•  In the event of wrong contact number, wrong or insufficient address the product will be return back to us (RTO – return to origin). We will be charged with up and down courier charges (2 times). We will bare return courier charge(i.e) Parcel coming to our warehouse. We would request you to pay courier charge for sending the parcel again from our warehouse to your address.We would request the customer to update correct mobile number and correct address then dispatch the parcel again. We will give you the preference of choosing any other courier company at that time. If we are not able to reach you through the mobile number provided, we will send an email to contact the customer.

• In any case if the parcel is lost or not delivered by our courier partner, we will send you a new parcel and make sure it reaches you. There might be a delay in the process because of the investigation happening behind. Refund is not applicable in such cases.
• Courier might not be delivered due to reasons like wrong contact number, wrong pincode, customer not attending the call when delivery partner calls, fake delivery, or courier being lost by delivery partner.
• In case of any issues like this or any other reason, please don’t panic, we will send a new parcel ASAP after an initial investigation. We will make sure you get the products ordered.
  INTERNATIONAL SHIPPING POLICY :
• Orders will be dispatched within 1- 4 working days.
• We will check with international service partners like DHL, India post, Aramex, DTDC International, and Garudavega then share you the shipping rates offered by different international courier partner along with their shipping period. You can choose any courier partner based on your convenience. We will dispatch and send you the tracking number immediately.
• If you are not convenient with the international shipping rate, you can send your Indian address and we will ship to your Indian address.