Exchange & Return policy

OFFICE HOUR
Monday to Saturday
10:00AM to 2:00 PM and 3:00PM to 6:00PM Customer care – 9082826596

– We will assist you with your queries only during our working hours, if we receive any calls during our non-working hours, we will revert back the next day if we have bandwidth, or We would request you to call us again during our working hours.

– Kindly do not message us at the whatsapp number which we are using to send order confirmation and tracking number. Messages to that number are not monitored. we would request you to message us only on Instagram @elite_clothings_hyd or write us at support@eliteclothings.in

– Once the product is delivered to the customer, you will have to revert back to us within 3 days of delivery for an exchange request. Requests beyond 3 days are strictly not eligible for exchange.

– If there is any damage or manufacturing defect exchange will be accepted. Unpacking video is mandatory for any damage/missing claims. Unpacking video will be considered a proof. You need to reach us at our Instagram @elite_clothings_hyd and send us an image and unpacking video of the damage/ defective area. Upon our confirmation, we will send you the address to return the parcel and send you the procedure. We will send you the shipping charges once you send the courier receipt. We don’t have courier pickup service as we rely on third party couriers for all our courier activities.

– Before we send the parcel we will measure the weight and mention it on the courier cover, for any missing claims we need you to send an unpacking video along with the weight of the parcel.

– If you have any size issues, exchange will be accepted. You need to reach us at our Instagram @elite_clothings_hyd and let us know within 3 days of delivery. We will send you the address to return the parcel and send you the procedure. Courier charges have to be paid by the customer to initiate the exchange process. If you have any doubts in choosing the right size, kindly message us with your recent measurements. We will assist you in choosing the right size.

– If we have sent any wrong item or size, we will accept the exchange. This has to be reported to us within 3 days of delivery. Upon our confirmation, we will send you the address to return the parcel and send you the procedure. We will send you the shipping charges once you send the courier receipt. We don’t have courier pickup service as we rely on third party couriers for all our courier activities.

– Exchange is not applicable between different categories. If the reason seems valid, we will consider it.

– We don’t accept exchanges /returns for any other reasons. If the reason is valid, we will consider doing an exchange. If any product returned by the customer, it’s eligible for store credit only. We do not accept cash refund requests on any products sold at any time.

– In case the product for replacement is not available at the moment, the customer will be eligible for store credit that is equal to the value of the product or they can choose any alternative product. Amount will not be refunded.

– During exchange, if we don’t have the same item in stock, we will ask you to select from our available collection.

– Exchange/ replacement shipping will be processed only after the original item passes the quality check (Unsed, unwashed & no smell). If there is any tag attached with the outfit, it has to be sent mandatorily.

– Kindly message us @elite_clothings_hyd to apply for exchange and get in touch with our team to confirm the process